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Customer Support
Ticket replies, apologies, refusals and outage notes that keep the customer instead of following a de-escalation script.
- BeginnerReply to a TicketA straight answer to a support message, no service-desk theatre
- IntermediateSay No Without Losing the CustomerRefuse a request clearly and offer the nearest real thing
- IntermediateApology for a Real FailureOwn a mistake without corporate fog
- IntermediateBug Report From a Vague TicketTurn a frustrated message into something engineering can act on
- AdvancedAngry Customer, Real AnswerRespond to hostility by resolving, not by soothing
- IntermediateOutage or Incident NoticeTell everyone what broke while it is still broken
- BeginnerRefund Decision ReplyGrant or refuse a refund in a way that reads as fair
- BeginnerFeature Request ReplyAnswer 'can you build X' truthfully
- IntermediateHelp Article From a Repeated TicketWrite the doc that stops the same question recurring
- BeginnerCancellation ReplyLet someone leave cleanly and learn why
- IntermediateMacro Set for One Issue TypeReusable replies that still sound human
- AdvancedWeekly Support SummaryTurn a week of tickets into something product can act on
From the Global Prompt Library (TextDeck Community License 1.0), version 53723a8. GitHub
Three keys. Every prompt.
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